Delivery Information

Introduction

At Alkaline Prime LTD, we are committed to delivering our products in a timely and efficient manner. Our Delivery Policy explains the processing and delivery timelines, along with other important information related to the shipment of products purchased from our website.

Order Processing

  • Processing Time: All orders are processed within 1-2 working days after the order is placed. The processing time includes checking, packing, and sending your order out. Orders placed on weekends or holidays will be processed on the next working day.
  • Order Confirmation: You will receive an email confirmation once your order has been successfully placed. This confirmation will include a summary of your order and an order number.
  • Order Tracking: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery.

Delivery Time

  • Standard Delivery: Our standard delivery time is between 1-5 working days after the order has been processed. Please note that these times are estimates and may vary based on location and external factors outside of Alkaline Prime LTD’s control.
  • Delivery Areas: We deliver to various locations. Please check our website for a detailed list of serviceable areas.
  • Shipping Charges: Shipping charges vary based on the delivery location and will be calculated at checkout.

Additional Information

  • Carrier Information: We partner with reputable carriers to ensure your order arrives as quickly as possible. However, Alkaline Prime LTD is not responsible for delays caused by the carrier.
  • Address Accuracy: Please ensure that the delivery address provided is accurate and complete. Alkaline Prime LTD is not responsible for deliveries made to incorrect addresses provided by the customer.
  • Failed Deliveries: In case of a failed delivery (e.g., no one available at the address), the carrier will leave a notice with instructions on how to retrieve the package or rearrange delivery.
  • International Shipping: If we offer international shipping, additional terms, conditions, and fees may apply, which will be communicated at checkout.

Contact Us

For any questions or concerns regarding your order or this Delivery Policy, please contact our customer service team at info@alkalineprime.co.uk.