Order & Return
Order Policy
- Order Placement: Orders can be placed through our website. By placing an order with Alkaline Prime LTD, you confirm that you are legally capable of entering into binding contracts and you are at least 18 years old.
- Order Confirmation: After placing an order, you will receive an e-mail acknowledging receipt of your order. This email will only be an acknowledgement and does not constitute acceptance of your order.
- Order Acceptance: A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched.
Payment
- Payment Methods: We accept various payment methods, which are specified at checkout.
- Payment Security: All payment information is encrypted and securely processed.
Cancellation
- Right to Cancel: You have the right to cancel your order within a specified period, unless the order includes customized items or perishable goods.
- Cancellation Process: To cancel an order, please contact our customer service team with your order details.
Return Policy
Returns
- Return Period: You have the right to return your order within 14 days without giving any reason. The return period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
- Return Conditions: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
- Non-returnable Items: Certain types of items cannot be returned, like perishable goods, customized products, and personal care goods.
Process for Returns
- Initiating a Return: To initiate a return, please contact our customer service team with your order number and details about the product you would like to return.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges
- Defective or Damaged Goods: If you receive a defective or damaged item, please contact us immediately for an exchange.
- Exchange Process: We will provide instructions on how to proceed with the exchange.
Contact Us
For more information about our Order and Return Policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@alkalineprime.co.uk